Lexus of Massapequa
Sales (877) 843- 7409          4950 Sunrise Hwy, Massapequa Park NY 

Crafted Line

 
Lenny Cafarelli brings over 28 years experience in the car business to Lexus of Massapequa. His first 10 years were spent on the corporate side working directly for Toyota Financial Services (TFS); the last 18 serving as General Manager in Toyota dealerships. Lenny attributes his unique professional background as the reason he places so much emphasis on the customer experience. His philosophy is “Do whatever it takes to make a customer happy." As such, Lenny has implemented the Customer Bill of Rights to set the standard for excellence in customer service.

ABOVE ALL ELSE

Lexus of Massapequa is dedicated to making every part of your experience as pleasant as possible.

We value customer satisfaction and you have the right to expect it and demand it.

1. Buying a car should be a simple and exhilarating process. Here at Lexus of Massapequa, we feel that it is our job to accurately inform you about all purchasing opportunities in special financing and in factory and service promotions.

2. Our dealership should create a comfortable and comforting environment so this very special purchase is pleasurable.

3. You should be greeted with the enthusiasm you deserve. We are honored that you have taken the time to visit our dealership. We recognize that there are many choices where you can shop for a car and we appreciate that you have given us an opportunity.

4. We want you to know your visit is all about “YOU”. As you make this important decision, our supportive staff will patiently answer all of your questions. Your sales consultant will gladly spend as much time as necessary to explain all the features on the vehicle of your choice.

5. Every customer is important to us. Lexus of Massapequa wants to help you make the best decision for your needs and budget. We want happy customers who will come back to us and recommend us. 

6. Your time is very valuable. Our staff respects the treasured time you spend with us.

7. Your comments are encouraged and appreciated.  They are directly related to the continued success of our business. We invite and welcome feedback from all of our customers as well as from those who visit our dealership.

Lexus of Massapequa recognizes that our customers shop for a car only a few times in their entire life. Your visit is OUR privilege.


Lexus of Massapequa